Escalation and Complaints Procedure
If you feel that the ARSF has not delivered an acceptable level of service, in a reasonable time, please let us know so we can take corrective action. We prefer to hear bad news and put it right as soon as possible, rather than leaving you dissatisfied. The Flight Operations Manager (Acting Head of ARSF), Carl Joseph (01452 859945), should be the first line of contact.
If you feel that it is inappropriate to discuss issues with Carl Joseph, then you may wish to discuss with the ARSF SC Chairman Professor Danny Donoghue 0191 334 1867.